CANALIA Hand-Painted Canalware Terms of Business
Please read carefully as this forms the basis of any purchase or commission you make with CANALIA Hand-Painted Canalware either directly or via any of my online market places
All purchases from CANALIA are covered by the UK's Consumer Protection (Distance Selling) Regulations 2000.
If you change your mind you may return any item in good condition within 14 days of receipt of the item for a full refund of the amount which you paid for it.
Refunds for cancelled orders will be made within 30 days of the written notification of cancellation being received by us.
Any postage costs incurred due to returning items to us unless they are damaged or faulty are the responsibility of the customer.
Damaged or Defective Items
Items despatched will be securely packed and labelled and will require a signature on delivery. The customer will, on request, be notified of the tracking number via email after despatch.
Any consignment received in a damaged condition should be notified to us within three days of receipt, preferably with photographic evidence, and the original damaged packaging retained for a possible claim against the carrier.
Items damaged in transit should be returned to us for replacement or refund along with the damaged packaging. Postage incurred in such returns will be reimbursed to the customer on receipt of proof of date and cost of posting. Such reimbursement will be made within 30 days of the return being received by us.
Our terms are governed by the Consumer Protection (Distance Selling) Regulations 2000. You can see the full regulations on the UK Government website here: https://www.gov.uk/online-and-distance-selling-for-businesses
All personal data is handled in accordance with the Data Protection Act 1998. Your privacy is important to us and we do not store any information about you other than that which is needed to complete your order.
We do not receive or store your financial data when you pay using PayPal or your credit/debit card through any market place we use.
We do not sell on or share in any way your details to any third party.
If you have any queries about my work or would like to request a commission please use the contact details below.
Anne Nichols CANALIA Hand-Painted Canalware
4 Drovers Way, Burton, Carnforth. LA6 1HU, England
Tel: 01524 781306